purchased a Weihrauch HW100FAC
First dealing with Sportarm, and I am very impressed. They were very helpful and knowledgeable, even the secretary knew the guns, they got things sorted efficiently and was treated well on a personal basis. They sent the (second hand) gun over to NI with no charge then took it back under warranty and returned it working first class. I could not believe the deal I got on the HW 100, spare cylinder 2 mags, it had a walnut stock and was like brand new I felt I was treated like a valued customer the whole time they even rung me twice to see if the gun had arrived and if I had any problems. I would recommend Sportarm to everyone, some other dealers could learn a thing or two from them in customer care.
Discussing an EELL Classic
Just to let you know that the EELL Classic has arrived safely. It looks super and I'm sure it will shoot well. Thanks to the team for sorting the longer stock and cast excellent job comes up to the shoulder very nicely. Just don’t let me do a deal after a long haul flight again!
Discussing customer service in the shop
Dear Kevin, Just wanted to say a VERY big thank you for all you kindness today, for giving up your whole afternoon to help with the new gun, I learnt so much and really appreciated your attention to detail and helping put my old habits straight. I have really enjoyed and appreciated the whole experience to date and very much look forward to the next stage. If you need any further commitment from me please do not hesitate to ask. Was great to hear you are a fisherman and thank you so much for the flies I will cherish them and definitely use them on the Helmsdale 1st week in August, let's hope one day we can cast a line together too. Can't tell you how excited I am with the thought of a very special gun that could really do the business with your guidance. Having shot with the A1 for 39 years change will be difficult, dad bought it for my 18th birthday and we sadly lost him just 6 years ago, he was a very passionate collector of fine English guns and would so love to share in your technical knowledge and passion for shooting, let's hope he is looking down on us and sharing the experience. Look forward to hearing from you again soon Kevin and would really appreciate your guidance on choice of wood and as many traditional English features as you can. Thank you again for everything, Warmest regards Roger. PS tea and cakes topped off the afternoon!!! Thank you.
Purchased a Winchester
Thank you for all your kind consideration in this matter, and should I change guns in future I will be coming back to you first. I would, of course, recommend you with the greatest of confidence to anyone who requires any shooting related goods.
Discussing the range of choice at Sportarm
Hello Mark, Just emailing to say thank you for all your help and hospitality yesterday in choosing my new gun which I am very pleased with and what a wonderful gunshop we could have spent all day looking at guns. Hopefully see you again in the future.
purchased a Beretta S06
Just wanted to thank you so much for all the effort you put into selling me the Beretta S06. I received the case yesterday which was beautiful and as described. I shot with it today and am pleased to report that it shoots superbly.
Discussing customer service following rifle purchase
Came down today and bought the 270. All the staff I spoke to were helpful, friendly and welcoming. A real pleasure to deal with.
Discussing the Perazzi Ribless Game
Half way through the season and I have to say I am loving the gun. It seems to me that I am shooting much better than last season!
regarding customer service
My wife and I popped in on Saturday, with our friends' son, and we felt compelled to write to you saying how impressed we were with the service and attention we received from the young lady who showed us around the gun racks. Not only was she knowledgeable and attentive but her energy and enthusiasm was infectious. We like to pop into gun shops when we travel around and we felt that this sort of service is outstanding. Thank you very much.
purchased a Beretta 690 Field III
I picked up my new gun today and, as described, it's absolutely excellent I love it. I would just like to say thank you so much for all your help and assistance I am so grateful I’ll be taking the gun on some shoots over the next week or so I am so looking forward to trying it and I am sure I won't be disappointed.
Discussing the Ribless Perazzi MX 20
Just to say thank you for sorting out the MX20 ribless game. It is stunning and I hope it shoots as well as it looks. It comes into the shoulder really well, feels very printable and like it will be really fun to shoot. I think the stock is noticeably different to MX20 and looks and feels like the stock on my old Dickson, albeit with a pistol grip. The lack of a rib does not feel as odd as I thought it might and you certainly see much more. Hopefully I’ll get to put a few cartridges through it tomorrow or early next week.
Purchased a Weihrauch HW 66 Rifle
Just to let you know the Weirhauch arrived in good fettle. I zeroed it today and am over the moon with it.. 3/4" groups at 100 yards. Thanks for the great service from start to finish.
FIONA & RICK
New to shooting and looking for help
Following a chance visit just before Christmas, where we appreciated the service we received, we decided to visit Sportarm to explore shotgun options. My wife and I are new to shooting, very new and needed help and information. Mark and the team assisted and guided us through to the selection of two guns and accessories, they made the whole process so enjoyable. Nothing was too much trouble. We are so grateful to Mark for taking the stress out of the process.
Discussing William Powell repair
The guns look superb. I am absolutely delighted! I'd be grateful if you would show my appreciation to your gunsmith.
Following a gun fitting
Kevin, thank you for your time last week when you fitted and adjusted my gun. I’ve since ranked highly in my last four competitions. Everyone has said, “What the hell has happened to you – you’re shooting beautifully!” I simply wanted to let you know that I cannot thank you enough for this. The gun is now so comfortable and feels so perfect that I’ve regained my confidence.
Discussing the Perazzi Ribless Game
Kevin, Just a note to say THANK YOU again for all your time, care and attention in the purchase of my new Ribless Perazzi game. You made the whole process such a special experience for me. Have now had a chance to have a few good days on pheasant and partridge and after a nervous, apprehensive start things are now really coming together. Have grown in confidence and have been delighted with how the gun performs and in Wales two weeks ago shot the highest and longest pheasants ever. Thank you again for everything Kevin, we’ll keep in touch in the New Year. Very Best.
Purchased an AYA
First day with my new AYA was last Friday. First engagement a right and left pheasant and partridge which was wonderful - gun fits and shoots straight! Thanks for all your help. Next day is Saturday and already very excited.
Discussing the Weatherby Rifle
Hi Mark, I just wanted to thank you for the stress-free way this transaction was carried out, and the good customer service I received from you on purchasing my rifle from your company. I collected it from my local RFD this afternoon, and you are true to your word, the rifle is beautiful and I look forward to firing it for the first time at the range shortly. I am really pleased with it. I have not bought for your company before, but after this experience would not hesitate to do so again in the future. Thank you for your assistance once again.
regarding customer service
I would like to say thank you to the gentleman who spent the time talking to my son about the guns on display this morning. The patience he showed was a credit to Sportarm and their reputation. Thank you again.
Discussing a Greener GP
Mark, Collected the Greener GP up today, excellent working condition! I will be out with it at the weekend! I would just like to thank yourself and Rachel for your incredible service and for sorting this out so soon and so eagerly! I will definitely look to purchase products from you in the future and recommend others to do the same! Many thanks!